This Cancellation and Refund Policy outlines the terms under which you may cancel services and request refunds from Essentient.
1. Service cancellation
- You may request cancellation of services by contacting us at contact@essentient.co.
- Cancellations are subject to the terms agreed upon at the time of purchase or contract.
- Some services may not be eligible for cancellation once work has commenced or deliverables have been provided.
2. Refund policy
- Refunds, if applicable, will be processed according to the terms specified in your agreement or as required by law.
- Refund requests must be made within a specified period (typically 2–3 days) from the date of purchase or service delivery, unless otherwise stated.
- Refunds are made within 7–10 working days after the refund is approved.
- Refunds may be subject to deductions for work already completed or expenses incurred.
3. Non-refundable items
- Certain products or services may be marked as non-refundable. Please review the terms at the time of purchase.
4. Processing refunds
- Approved refunds will be processed to the original payment method within a reasonable timeframe.
5. Contact us
- If you have questions about our cancellation or refund policy, please contact us at contact@essentient.co.