AI customer support
Every channel your customers use, answered.
Voice, WhatsApp, chat and email are four different purchases with four different constraints — and one job. We build the agent behind each of them, and we run two of them as products of our own.
What we build
Four channels, four different purchases.
They share a job and almost nothing else. WhatsApp is a compliance problem, voice is a latency problem, chat is a retrieval problem and email is a triage problem — so each one gets its own page rather than a shared paragraph.
01
WhatsApp automation
Customer conversations on the channel they already use — handled automatically, inside Meta's rules.
We run Vartalap ourselves
02
AI voice agents
Calls answered on the first ring, around the clock, with the booking made and the record updated.
We run Vani ourselves
03
AI chat agents
Website and in-app chat that answers from your documentation, cites it, and knows when to fetch a person.
We run Vartalap ourselves
Also, and behind most of it
The engineering underneath.
A support agent is only as good as the system it reaches into. We build those too — and several of the projects on our portfolio are exactly that work, with no agent involved at all.
Custom SaaS & ERP platforms
End-to-end applications for operations that no off-the-shelf product fits — portals, workflow engines, CRMs and the ERP work behind ExportHUB and TheDreamz Overseas.
Computer vision & ML
Models trained on your data and deployed where the decision is actually made, as in the BIM fire-safety assessment work.
AI strategy
An honest read on what AI will and won't do for your operation before you spend on it. Sometimes the answer is a script and a database.
A message from our team
Let's build something great together
We believe the best outcomes come from true partnerships. Hear directly from our team about what we do, how we work, and why clients choose Essentient as their long-term AI and software development partner.
- Client-first approach
- End-to-end ownership
- Transparent collaboration
- Measurable outcomes
How it runs
Four stages, and you see working software in every one.
01
Discovery
A call, then a written read of the problem — what it costs today, what would have to be true for software to fix it, and whether we're the right people.
02
Proposal
Fixed scope, timeline and price. No open-ended discovery phase billed by the hour.
03
Build
Agile sprints with something running at the end of each one. You see progress in the product, not in a status deck.
04
Ship & support
Cloud deployment, production monitoring and a maintenance arrangement that starts before launch, not after the first incident.
Let's talk about what you're building.
Pick a time that suits you. Tell us the problem, and we'll tell you honestly whether we're the right people to solve it.